March 2012

Issue 39

Strategic Agri Business Review

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Inside This Issue

Precision Ag Abstract

 

Ag Biz Buzz

 

 Agriculture: a worthless college degree. Huh?


Did you hear about the guy who wrote an article for Yahoo! Education claiming agriculture was the most useless college degree? Spirited rebuttals to this journalistic faux pas are worming their way through the ag blogosphere and social media channels. The poor, uninformed writer didn’t know what kind of land mine he was stepping on. The lesson? Check your facts. 

If you’re reading this, you clearly have made a career in agriculture, so we presume you’re among those who “beg to differ” with his claim. What is your reaction? Share your point of view here.

  

SAR Archives

What Agribusiness can Learn from Blockbuster and Netflix: Identifying a Disconnect in Customer Relationships

Are your customers happy? Have you checked in with them lately?

By Mike Karst, Entira

Blockbuster Video was one of the most talked about business implosions of 2010-2011. As the company moved from bankruptcy to being acquired by Dish Network, business media pondered why the once king of video rentals fell so far, so fast.

Blockbuster lost big to the more customer-centric model of Netflix—a company founded by a former Blockbuster customer after having a bad in-store experience. But fast-forward a few months, and suddenly Netflix is in the spotlight after grossly underestimating its customers’ response to a 60 percent price increase. Netflix not only lost 800,000 customers virtually overnight, its satisfaction rating tanked by 14 points in the last quarter of 2011, according to the American Consumer Satisfaction Index.

Netflix has since dropped the price increase and is showing signs of recovery. But other pressures are forcing the company to rethink its model or face more alienation of its customer following.

The lesson here? No matter how innovative your idea or how successful your business has been, you must continually keep in tune with what your customers are needing, wanting and expecting. It may be changing faster than you realize.

Agribusinesses are faced with the most celebrated period of change since the introduction of synthetic fertilizers. What’s on your customers’ minds these days, and how will your business respond?

If you’re not sure, it might be time to give your relationship a check-up. Talking to your customers is a good start, but it takes a disciplined and comprehensive process to truly understand and address any disconnect between your company’s brand promise and your customers’ real experiences.

Read more as we delve in to the first step: Research. 

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Published by Entira
Copyright © 2010. All rights reserved.

Mike Karst
Senior Partner, Managing Editor
mkarst@entira.net
901-753-0470
2485 Stratfield Drive, Germantown, TN 38139